Frequently Asked Questions

Our range of assistance, support and care services are intended for persons who require assistance to stay in their home or return home without compromising their safety as they deal with temporary loss of autonomy or permanent. Our nursing personnel is experienced in providing care and support to persons of all ages.

Cost varies according to the type of service and category of employee that you need. Each client receives an individualized service plan that is adapted to their specific needs. We suggest that you call us to find out more about our rates.

Our services may be covered by your personal insurance. It is important to read the terms and conditions of your plan.

The tax credit represents 35% of the expenses already paid for eligible home support services.Individuals
The maximum amount of eligible expenses for individuals is $19,500 per year. The maximum annual tax credit is therefore $6,825, 35% of $19,500.

If you are a dependent person (non-autonomous), the maximum amount of eligible expenses is $25,500 per year. The maximum annual tax credit is $8,925, 30% of $25,500.

Couples
If you and your spouse are aged 70 years or more, you may be entitled to a higher tax credit. The maximum amount of eligible expenses per year corresponds to the sum of maximum eligible expenses of each spouse.

Reduction based on family income
The tax credit to which individuals and couples are entitled will be reduced by 3% of the portion of family income that exceeds $56,935.

Calculating eligible expenses
The eligible expenses to which you are entitled vary according to where you live: a seniors’ home, an apartment building, a condominium, a house or a health institution. For more information, refer to the sub-section.

Advance payments of tax credits
Revenu Québec offers the possibility of receiving advance payments of tax credits. Refer to the sub-section to find out how to apply.

Source: Revenu Québec

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The services can be paid for either by cheque or credit card after receiving the receipt.  A deposit might be required and deducted from your first receipt.

All our healthcare services include a free assessment of your needs. One of our consulting nurses goes to your home to evaluate the level and nature of the care you need. Regular follow-ups are scheduled throughout the duration of your services.

No charges apply for the greater areas of Montréal and Québec City. However, some charges may apply in other regions or in certain cases.

Time varies according to the category of service: nursing care services last one hour while assistance and support services typically last three hours.

You can stop or suspend services at any time, according to your needs.

Yes, our services are available everywhere: at home, at residential centres and healthcare institutions.

You must provide the medical equipment that you need. However, we can help you find what you need. Our nursing staff members always carry basic materials with them.

All our services are supported by a team of dedicated individuals: nursing consultants, home support care managers and human resources personnel. This team performs regular follow-ups with employees, clients and their families in order to ensure quality services and client satisfaction.

Yes, when a care plan has been agreed upon. However, it is impossible to arrange a meeting when services are requested only once or at the last minute.

With a view to ensuring ongoing service plans, we schedule the same workers for the same clients as much as possible.

The person is replaced by someone with equivalent skills.

Yes. All our employees have civil and professional liability insurance and are covered by the CSST.

All our personnel is selected according to strict hiring criteria:

• Telephone interview
• Theoretical exam
• Interview with human resources
• Verification of licence to practice and competency cards
• Verification of work references
• Verification of criminal record