Frequently Asked Questions

Home support services

  • Who are home support services for?

    Our range of assistance, support and care services are intended for persons who require assistance to stay in their home or return home without compromising their safety as they deal with permanent or temporary loss of autonomy. Our nursing personnel is experienced in providing care and support to persons of all ages.
  • How much does it cost?

    Cost varies according to the type of service and category of employee that you need. Each client receives an individualized service plan that is adapted to their specific needs. We suggest that you call us to find out more about our rates.
  • Are your services covered by private insurance plans?

    Our services may be covered by your personal insurance. It is important to read the terms and conditions of your plan.
  • Do your services qualify for tax credits?

    The tax credit represents 30% of the expenses already paid for eligible home support services.

    Individuals
    The maximum amount of eligible expenses for individuals is $15,600 per year. The maximum annual tax credit is therefore $4,680, 30% of $15,600.

    If you are a dependent person (non-autonomous), the maximum amount of eligible expenses is $21,600 per year. The maximum annual tax credit is $6,480, 30% of $21,600.

    Couples
    If you and your spouse are aged 70 years or more, you may be entitled to a higher tax credit. The maximum amount of eligible expenses per year corresponds to the sum of maximum eligible expenses of each spouse.

    Reduction based on family income
    The tax credit to which individuals and couples are entitled will be reduced by 3% of the portion of family income that exceeds $52,080.

    Calculating eligible expenses
    The eligible expenses to which you are entitled vary according to where you live: a seniors' home, an apartment building, a condominium, a house or a health institution. For more information, refer to the sub-section.

    Advance payments of tax credits
    Revenu Québec offers the possibility of receiving advance payments of tax credits. Refer to the sub-section to find out how to apply.

    Source: Revenu Québec

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  • What are your payment terms?

    Services are payable by cheque upon receipt of the bill.
  • Are there additional fees attached to the assessment of my needs?

    All our healthcare services include a free assessment of your needs. One of our consulting nurses goes to your home to evaluate the level and nature of the care you need. Regular follow-ups are scheduled throughout the duration of your services.
  • Are there travel or mileage charges?

    No charges apply for the greater areas of Montréal and Québec City. However, some charges may apply in other regions or in certain cases.
  • What is the minimum period of time for a specific service?

    Time varies according to the category of service: nursing care services last one hour while assistance and support services typically last three hours.
  • Can I stop using the services whenever I want?

    You can stop or suspend services at any time, according to your needs.
  • Can I receive your services at the hospital or a residential centre?

    Yes, our services are available everywhere: at home, at residential centres and healthcare institutions.
  • Who provides the material?

    You must provide the medical equipment that you need. However, we can help you find what you need. Our nursing staff members always carry basic materials with them.
  • How do you assure the quality of your services?

    All our services are supported by a team of dedicated individuals: nursing consultants, home support care managers and human resources personnel. This team performs regular follow-ups with employees, clients and their families in order to ensure quality services and client satisfaction.
  • Are there documented follow-ups?

    Yes, a secure computerized file is created at our office for each client. When a care plan is agreed upon, a liaison binder containing all the information that is pertinent to the client's care is made available to family members and is kept at the client's home in order to follow his/her condition as it progresses. The assigned staff must enter their interventions and observations in the binder after each service. The binder is also a means of communication between the family and the staff.
  • How do you know if your employee is respecting his/her work schedule?

    Employees must use the client's phone to notify us when they arrive and when they leave.
  • Is it possible to meet the worker before services start?

    Yes, when a care plan has been agreed upon. However, it is impossible to arrange a meeting when services are requested only once or at the last minute.
  • Is it possible to always have the same worker?

    With a view to ensuring ongoing service plans, we schedule the same workers for the same clients as much as possible.
  • What happens if my assigned worker is sick?

    The person is replaced by someone with equivalent skills.
  • Is the nursing staff at Accès Services Santé insured and covered by the workmen's compensation commission (CSST)?

    Yes. All our employees have civil and professional liability insurance and are covered by the CSST.
  • How do I know if your personnel if qualified?

    All our personnel is selected according to strict hiring criteria:
    • Telephone interview
    • Theoretical exam
    • Interview with human resources
    • Verification of licence to practice and competency cards
    • Verification of work references
    • Verification of criminal record